Shopping with By Lisa

Every piece is handmade, so small variations in colour, finish and detail are part of what makes each one unique. Product photos are as accurate as photography allows, but the piece you receive may differ slightly from the picture.

For personalised items, please double-check your wording before you order — Lisa will confirm the details with you before making, but we can't be responsible for typos once a piece has been made as confirmed.

We may need to cancel an order (for example if an item sells out or a problem with the order is spotted). If that happens you'll be told straight away and any payment refunded in full.

All prices are in pounds sterling (GBP). Payment is taken securely through our payment provider at checkout — card details never reach us.

Prices include VAT where applicable. Postage is calculated at checkout and shown before you confirm your order.

Delivery times and dispatch details are described on our Delivery & Returns page. Risk of loss or damage passes to you on delivery, but if anything arrives damaged, get in touch and we'll make it right.

Ready-made items can be cancelled before dispatch and returned within 14 days of delivery — see the Delivery & Returns page for the full details.

Personalised keepsakes are made especially for you and can't be cancelled or returned once making has begun, unless there's a fault.

We always aim for our products to be safe, well made and accurately described. Nothing in these terms limits your legal rights as a consumer. Our liability is limited to the price you paid for your order.

These terms are governed by the laws of England and Wales. Questions about any of this? Just get in touch — we're a small, friendly business and always happy to talk.