Question 1

How do Little Prints keepsakes work?

Accepted Answer

Little Prints are all about capturing those precious little hands and feet before they grow!

Every handprint and footprint is taken in person by Lisa, making the experience personal, relaxed and special.

Lisa will guide you through the process, helping to capture your little one's prints before turning them into a beautiful, handmade keepsake.

Whether it's a tiny newborn footprint or a slightly bigger pair of hands, each creation is a lovely reminder of a moment you'll never get back.

Get in touch with Lisa to arrange your Little Prints appointment.

Question 2

What wording can I have on my keepsake?

Accepted Answer

Make it yours! Names, dates, special messages or a few meaningful words can add that extra personal touch.

Personalisation options vary depending on the keepsake, so if you have something particular in mind, just have a chat with Lisa. She'll be happy to help you create something meaningful.

Question 3

Can I order a keepsake as a gift?

Accepted Answer

Absolutely! A Little Prints keepsake makes a thoughtful gift for new parents, grandparents, birthdays, christenings and other special occasions.

As the prints are taken in person, the recipient and child will need to attend an arranged session with Lisa.

If you're planning a surprise, get in touch to discuss gift arrangements and available options.

Question 4

What's included in a Paint Your Own kit?

Accepted Answer

A little creativity, a splash of colour and the chance to make something completely your own!

Each Paint Your Own kit contains the items and materials specified in its product description.

They're a lovely way to enjoy some creative time at home, whether you're planning a rainy-day activity, a family afternoon or simply fancy trying something new.

Question 5

How long will my order take?

Accepted Answer

Every handmade creation deserves a little time and care.

As many By Lisa products are individually made or personalised, preparation times can vary.

For Little Prints keepsakes, Lisa will explain the expected completion time when you arrange your appointment.

For other handmade items and creative kits, estimated timescales will depend on the product.

If you need something for a special occasion, please get in touch before ordering.

Question 6

How much is postage?

Accepted Answer

Postage costs depend on the size, weight and destination of your order.

Where delivery is available, the relevant charge will be shown before your order is finalised.

For Little Prints keepsakes, Lisa will discuss the available collection or delivery arrangements with you.

Question 7

What if something arrives damaged?

Accepted Answer

Oh no! That's certainly not what Lisa wants.

If your order arrives damaged, please get in touch as soon as possible, ideally with photographs of the item and packaging.

Lisa will look into the problem and help find an appropriate solution.

Question 8

Can I return a personalised item?

Accepted Answer

As personalised keepsakes are made especially for you, they are generally exempt from change-of-mind returns.

However, if something arrives faulty, damaged or not as described, your statutory consumer rights still apply.

Please contact Lisa if there's a problem, and she'll be happy to help.

For more information, please see our Returns & Refunds Policy.

Question 9

What are the keepsakes made from?

Accepted Answer

Each By Lisa keepsake is individually created using materials chosen for its design.

Materials and finishes may vary between products, so please check the individual product descriptions for more information.

If you'd like to know more about a particular keepsake, Lisa will be happy to answer your questions.

Question 10

Are the Paint Your Own kits suitable for children?

Accepted Answer

Absolutely, getting creative can be great fun for little artists!

However, suitability depends on the individual kit, the materials included and the child's age.

Please check the product information and any safety guidance before use. Younger children should always be supervised by an adult.

And remember, there's no rule that says grown-ups can't join in too!

Question 11

Will taking my baby's handprint or footprint be messy?

Accepted Answer

Don't worry, Lisa will take care of the creative part!

All Little Prints impressions are taken in person, so there's no need to worry about preparing materials, following instructions or trying to capture those tiny hands and feet yourself.

Lisa will guide you through the experience and help make it as relaxed and enjoyable as possible.

A little wriggling is perfectly normal — babies do have a habit of doing things their own way!

Question 12

Do you offer party packs?

Accepted Answer

Yes! By Lisa offers creative party options to help make birthdays and celebrations that little bit more memorable.

Whether you're planning something for children, friends or family, get in touch with Lisa to discuss your ideas, guest numbers and available activities.

Because a little creativity is even more fun when it's shared!

Question 13

Where can I meet Lisa in person?

Accepted Answer

Lisa is based in Newton Abbot, Devon, and loves meeting people at community events and creative gatherings.

When Lisa has dates and gatherings confirmed, they'll be announced on the website and By Lisa's social pages — in the meantime, you're always welcome to say hello through the contact page.

And if you spot her out and about, do come and say hello!

Question 14

Do you run workshops?

Accepted Answer

Creative workshops and get-togethers are part of Lisa's plans for By Lisa.

If you're interested in a workshop, a group activity or a creative session, please get in touch to find out what's currently available or coming soon.

After all, some of the best memories are made when we sit down, get creative and spend a little time together.

Frequently Asked Questions

Orders & Personalisation

Delivery & Returns

Materials & Care

Parties & Gatherings

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