Your privacy, in plain English

When you place an order, we collect the details needed to complete it: your name, delivery address, email address and payment details (processed securely by our payment provider — card details never reach us).

When you send a message through our contact form, we collect your name, email address and whatever you choose to tell us, so that we can reply.

Like most websites, we also collect basic technical information about how the site is used — such as which pages are visited — to help us keep the site working nicely.

Your details are used to make and deliver your order, to reply to your messages, and — only if you've asked us to — to let you know about new collections and events.

We never sell or share your personal information with anyone else, except the trusted services that help us run the shop (such as our payment provider and delivery partners), and only with the bits they need to do their job.

Order records are kept for as long as needed for accounting and legal purposes. Contact form messages are kept for as long as they're useful — usually until the conversation has done its job. You can ask us to delete your information at any time.

Under UK data protection law, you can ask to see the information we hold about you, ask for it to be corrected or deleted, and withdraw consent for marketing at any time. Just get in touch and we'll sort it promptly.

If you're ever unhappy with how we've handled your information, you have the right to complain to the Information Commissioner's Office (ico.org.uk) — though we'd love the chance to put things right first.